Visitor
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1 Message
Change move date.
Hello,
We are currently moving. I need to extend the move date for a few days. I am getting no where on the chat/account side. Thank you!
Visitor
•
1 Message
Hello,
We are currently moving. I need to extend the move date for a few days. I am getting no where on the chat/account side. Thank you!
CC_Armand
Official Employee
•
2.4K Messages
4 years ago
Hello there! Thank you so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum. We are so glad to hear from you and more than happy to assist in getting this move date adjusted for you. No worries! You have reached out to the right team, and we are going to get things squared away for you. Let's get started! Please feel free to shoot us a private message with your full name and complete service address so that we can access your account and get to work on this.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/395AzdW
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_da8196
Visitor
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1 Message
4 years ago
I am experiencing this same issue! I need to shorten my move time and have my service start earlier at my new place but am at a loss on how to do so it's impossible 😫
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