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vlaluz
1st Topic

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Saturday, February 3rd, 2024 6:18 PM

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Change bundle plan to internet + tv only

How can I change my Xfinity package plan from HD Preferred Plus to internet + tv only? I do not need Xfinity Voice. I also do not need multiple add-on television channels. I also do not need multiple tv boxes + remotes. I am helping my elderly parent with dementia to manage his overall plan better, because multiple services are being unused, yet he is continuing to pay for all of this (for years) while on a fixed income.

Question

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Updated 

1 year ago

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XfinityDena

Official Employee

 • 

3.2K Messages

1 year ago

Thank you for reaching out @vlaluz I would be happy to assist you. 

 

Please send me a Direct Message with your name, the name on the account and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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0

user_7lszpt

2 Messages

1 year ago

I can't even find the Direct Message icon that is mentioned.  I have tried over and over again to change my plan and it consistently goes back to the plan i have now.  I need to reduce the amount of this bill and it's so frustrating.  I am locked into getting xfinity internet, but I am seriously considering cancelling everything else.  The problem is I can't do that.  Just help me!

1

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XfinityEva

Official Employee

 • 

1.6K Messages

Hey @user_7lszpt we apologize for the experience and we can certainly help if you are not able to change your plan online. This can happen when you are looking for an option that may no longer be available or your have a grandfathered plan. 

 

To be able to send a direct message we ask that you first create a post or find the best board that describes your concerns, like this one. Then, if determined we need to help with specific account information, will ask you to send us a direct message. This creates a ticket in our system and best routing to receive the correct assitance. You can take a look at our Xfinity Forum Guidelinesfor more. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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1 year ago

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