2 Messages
Cellphone with no network
Xfinity Customer Service is totally trash. I have tried several times to talk to them and none know to do their job. I have my cellphone with no network and nobody can help me to get fix it? It's a joke this people and they are working in front of the computer getting paid for nothing come on. Also, They ask private questions like for example card information? Is totally irrational! It used to be Excellent, fast and Efficient now declined totally.
XfinityAirelle
Official Employee
•
2.5K Messages
22 days ago
We hear you—and honestly, we’re really sorry for the experience you’ve had. That sounds incredibly frustrating, especially being left without network on your phone and feeling like no one is stepping up to actually fix it. When you're just trying to get help and keep hitting walls, it’s beyond exhausting. You deserve better.
We totally get how important your phone is—being without service isn’t just inconvenient, it can really disrupt your whole day. And while we do sometimes ask to verify account ownership for security (like the last 4 digits of a payment method), it should never feel invasive or out of line. Your trust is important to us, and we want you to feel comfortable and confident any time you reach out.
We want to help turn this around for you. If you’re still without network, we’d love to take a closer look, walk through any steps needed to restore service, and make sure the issue gets escalated if it hasn’t already. We’re real people on this end—and we’re committed to actually helping, not just passing the buck. Let us know how you would like to proceed!
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