Hello @user_57pv7w, and thank you for reaching out on our Xfinity Community forums.
To make sure we're understanding your request correctly, could you provide a few more details about the suspension?
Are you referring to an Xfinity Mobile line that was suspended, or do you mean the actual device was locked or disabled? Was the line suspended by you through the Xfinity app, due to a lost/stolen device report, non-payment, or for another reason?
Any additional details about what's been suspended and what you're seeing on the phone will help point us in the right direction.
XfinityCliff
Official Employee
•
648 Messages
14 hours ago
Hello @user_57pv7w, and thank you for reaching out on our Xfinity Community forums.
To make sure we're understanding your request correctly, could you provide a few more details about the suspension?
Are you referring to an Xfinity Mobile line that was suspended, or do you mean the actual device was locked or disabled? Was the line suspended by you through the Xfinity app, due to a lost/stolen device report, non-payment, or for another reason?
Any additional details about what's been suspended and what you're seeing on the phone will help point us in the right direction.
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