New Poster
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6 Messages
cell phone
I do not own a cell phone. I do not WANT a cell phone. How do I let Xfinity know I do not use apps (application files). I do not want verification requests sent through mobile apps. Please fix this and notify me when you have done so.
Official Solution
XfinityAldrik
Official Employee
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2.1K Messages
8 months ago
Thank you for getting back to us @LavenderLizzy! When signed in to your account:
Please click on the purple icon on the top right of the screen
Select “Account and Identity”
Select “Xfinity ID and Security”
Select the option “Two-Step verification” below Security
Then select “Turn Off”
A pop-up will ask if you are sure you want to turn off two-step verification, select “Yes, Turn Off”.
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EG
Expert
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110.2K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
9 months ago
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user_cee7qm
3 Messages
8 months ago
TOTALLY AGREE with "LavenderLizzy" -- Comcast/Xfinity is hung up on forcing it's customers to use a cell phone for business. I have two email addresses on file, plus a home phone and a mailing address, and they keep hounding me--more often than monthly--for a cell phone number. I've reached maximum frustration that they will not listen to a customer's complaint or, if they do, they won't respond appropriately.
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