cell phone

I am not having access issues at this time.  It will happen again when I clear my browser  Two step verification SHOULD be a customer choice rather than a mandate by a platform.  This should apply for all long time customers.  I realize with millions of unknown new people in our community there is a need for security to identify them, however many people do not have or want cell phones.  When I want to log into some sites, two step sends a code to my email because I have no cell phone and Comcast will not let the email through.  I am unable to log into my insurance company or a couple of shopping sites where I can't update my credit card!!  This has become a problem for me and no human is out there with any ability to correct it.  Makes me hate A.I. too.

Thank you for your feedback, LavenderLizzy. This helpful article has more detailed info about two-step verification and how to disable it. Two-step verification for signing in and Xfinity app setup

Of course it took 6 days for a reply.  Then you send me to a page that tells me how to turn off or on my cell phone. This tells me that you did not read my complaint.  I do not have a cell phone.  I need instructions for controlling my computer. How do I turn off two step verification on my computer? [Edited: All caps guidelines]

Thank you for getting back to us @LavenderLizzy! When signed in to your account:

Please click on the purple icon on the top right of the screen

Select “Account and Identity”

Select “Xfinity ID and Security”

Select the option “Two-Step verification” below Security

Then select “Turn Off”

A pop-up will ask if you are sure you want to turn off two-step verification, select “Yes, Turn Off”.

@user_cee7qm
Thank you for your feedback! We will take this back to our team to look at.