Cell phone upgrade

hi my name is[Edited: Personal Information], I am having several issues with my cell phone and my cable. With the Xfinity services for years I paid 260 and suddenly my bill became $100 more expensive plus I had all these premium channels at it that I didn’t ask for I repeatedly asked for it to be taken off and get some credits for that and I never did. I was sent three modems I sent you them back and I was charged for those other ones and I didn’t get credit. I moved from one apartment to the other and suddenly I get this $700 bill and I had to pay it in installments. I sent Xfinity money every month but the last few months the bills have been outrageous so I’ve been trying to pay them off. This is especially since I moved, and I asked for some credits on the moving fees and the cable technician, but I was denied. I paid my cell phone off every month for two years straight two cell phones and I no longer owe anything. Because I had a couple bad months with moving and everything and I still sent money every month all of a sudden I can’t get any type of credit for upgrading cell phones even though I’ve been with the company for years and now I have to get a cell phone with Verizon. Executive resolutions said they cannot do one thing for me with the upgrade

Good evening user_5dh0jg thank you so much for taking the time and relaying your experience here via our Xfinity Forums. As a reminder, please follow our Xfinity Forums Guidelines when making a post or replying on them. 

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