1 Message
Can’t stay singed in
Any time I try to sign in, it signs me out when I try to click on anything. I placed an order for a plan, I would like to know if it went through. I received no email confirmation. And I would like to get this issue fixed so I can see literally ANY details about my account…
XfinityJorge
Official Employee
•
2.2K Messages
1 year ago
Greetings user_jz4fyo thank you so much for using our Forums, and we are happy to work with you to help with your log in issues. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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