1 Message
Can’t start service!
I am moving into a new apartment. When i go to set up service the app crashed nonstop. No answers or reason. Just terrible design.
i was finally graced by a call from an actual human thousands of miles away.
they explained that i could not create service because the previous tenant has an open and unpaid account. She told me i had to go to an Xfinity store IN PERSON.
not only is this impossible (i work 4am to 8pm every day of the week until next year.)
but it is also seriously archaic to be doing business at a bring and mortar establishment.
What do i do? Nobody can help me.
CCNicolas
Retired Employee
•
1.1K Messages
2 years ago
Hey @user_m15kd4, thank you for reaching out to Xfinity Support on our Forums and congratulations on the new place! Proof of residence is required for immediate activations when a previous tenant has not closed there account. However, we do have an alternative method were we can contact them to verify it. If you can send us a direct message, I can help get the process started.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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