Visitor
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1 Message
Can’t set up in the app because of authorization
When I log in to app it says “you’ve signed in successfully but are not authorized” so now I can’t set up my WiFi, I deleted and reinstalled the app and signed out and logged back in. I used the QR code and I’m still just not authorized to set up my app. Any suggestions?
CC_Armand
Official Employee
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2.4K Messages
8 months ago
Thank you so much for taking the time to reach out to Xfinity Support today! We are so glad to hear from you today @Zach_Roozer! A self set up and can sometime run into a snag. No worries! You have reached out to the best team to assist in getting your set-up squared away. Please feel free to shoot us a private message with your details, and we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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