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user_7yq7ma
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Visitor

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Saturday, January 31st, 2026 4:36 AM

cant see credit on my account

i cancelled my services earlier this month and received a credit for the remainder of the month that im not using the services. i can't see this anywhere on my account, and i want to put it towards another purchase xfinity now.

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Updated 

2 hours ago

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EG

Expert

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115.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.7K Messages

2 hours ago

 

user_7yq7ma Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am happy to review the account to see what is going on with that credit and how we can assist. To get started can you send us a DM with your complete name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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