1 Message

Saturday, March 18th, 2023 5:14 PM


Can't reconnect to agent

It keeps saying that It appears I'm already in a chat with an agent and won't let me connect. Why is this app made like this ,we get disconnected by an agent then can't reconnect and just won't have no way of contacting yall. Yall already make it hard to get in touch with an agent on the phone like im really thinking about switching services, xfinity is annoying. The app needs to be fixed ,the calls need to be made easier, everything needs fixing. We can't even get in touch with yall without paying our past due first so how would we get in touch if it's about the past due . Just trash!!! AT&T looking real good as of lately.

Problem Solver


743 Messages

11 months ago

Hello @elijah.robel! Thank you for reaching out on our community forum. This is never the feeling we want you to have, and we're happy to help you with your billing concerns. To start, this link can be a great help when it comes to having a past due balance. If you still need assistance, please send us a direct message with your first and last name and your full address. 

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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