donald1979's profile

Regular Visitor


6 Messages

Sat, Jan 9, 2021 3:00 PM

Can't manage plans due to flex

I can't manage my services because flex is in my plan. When trying I received the below error. My contract is up in less than 3 weeks and I'd like to be able to manage my services. Thanks for your help!Looks like you'll need some extra help completing your order.


Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY.

This conversation has been merged. Please refer the main conversation:

Managing your Xfinity Account online



Official Employee


2.3K Messages

5 m ago

Hello @donald1979, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and for your interest in repackaging your service(s) with us as well. I truly apologize for the delay and also for the error you're receiving when trying to manage your account online. This is a known issue we're working on correcting and we would love to assist you with any service needs in the meantime.


To further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

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