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user_tr9uwe
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Friday, August 30th, 2024 7:52 PM

Can't Login to Website

I signed up for my xfinity plan today and now I am unable to log into the website. It keeps redirecting me to https://www.xfinity.com/auth

I can't view the billing tab and I don't even know if I have an xfinity ID. 

This is so frustrating—someone please advise!

Question

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Updated 

2 months ago

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XfinityJorge

Official Employee

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1.6K Messages

2 months ago

 

user_tr9uwe Thank you so much for using our Forums to contact our team, we are here to help you look into these website issues. To get started can you please send me your full name and address over DM. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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