1 Message
Can't get though to Xfinity prepaid card support
While trying to contact the Xfinity prepaid card support number at 1-866-385-8392, after inputting the 16 digit card number the automated call kept resetting and would not progress. So I cannot dispute a transaction that declined, but is still labeled as pending.
XfinityDemitrius
Official Employee
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1.8K Messages
4 months ago
Hey @user_gzu916, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Prepaid Internet service. Xfinity Prepaid Internet service is a pay-as-you-go option for customers who may not be able to get our services through our traditional subscriptions or wish to prepay for services.
We apologize, but we are not able to support Xfinity Prepaid accounts. The account holder should be able to visit https://my.xfinityprepaid.com/ for self-service options such as refills, activation, and account maintenance. If you need assistance, we recommend calling our main support line at 1-800-XFINITY or opening a chat through our Xfinity Assistant by Clicking Here.
If you happen to have any questions regarding our other amazing suite of Xfinity products and services, please let us know.
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user_1zolb6
8 Messages
2 months ago
I can't get anyone to actually help me with my prepaid card either. The number on the back is just an automated response. And I've tried reaching out to multiple representatives without luck. My prepaid card issued in January will not work anywhere. It's ridiculous. I wish they'd just give me a credit on my bill and be done with it!
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