Visitor
•
1 Message
Can't get Reward of Peacock Premium to "attach" to my existing 'free' Peacock account
I had a Peacock Premium Plus account prior to July 26th. It reverted to the 'free' level after July 26th.
I am a Platinum-level rewards Xfinity subscriber, and therefore eligible for a Peacock Premium (not Plus, I understand) account.
In my Rewards section of my Xfinity account, it lists the Peacock Premium reward as an item under "My Activity," and when I click on it, it says "Claimed." And then suggests the chatbot for more info. The Chatbot is useless, of course, and I still have no way to link my existing Peacock account with my Xfinity reward.
How can I have my Peacock account 'upgraded' to a Peacock Premium account? All the forums and help articles say to send a direct message to support, but the direct message function no longer seems to exist.
Thank you.
XfinityJeniece
Official Employee
•
3K Messages
2 years ago
Hey there, @iansays If you’d like to keep Peacock Premium Plus, you can redeem a limited offer from Peacock to continue watching. To redeem this, you’ll need to contact Peacock Customer Support directly. Here is a link with the contact details, https://www.peacocktv.com/help/article/contact-us-in-customer-service.
0
0
user_d65312
27 Messages
2 years ago
Having same issue. Clicking on help button takes to me Directv to cancel my peacock subscription. What the heck. Haven’t had Direct for 10 years.
1
0