6 Messages
Can’t get autopay discount and can’t get anyone to help.
I signed up for auto pay discount of $10/mo about seven months ago. I never received the discount. Every month I call, it takes about an hour or so to finally get someone on the phone. I cannot understand them. They say they fix it, but it’s not fixed. Last time I called, the woman said she would give me $10/mo off for the auto pay, $10/mo off for being a good customer and $50 discount for having to deal with this. This months bill has none of that. Please help. I have spent way too much time on this. Looking to move in from Xfinity if this can’t be resolved.
XfinitySara
Official Employee
•
1.7K Messages
2 months ago
Hey there, @user_rxnx5j! Thank you so much for taking the time to visit our Xfinity Community Forum with your Automatic Payments and Paperless billing Discount (APPD) concerns. I'm sorry to hear about the trouble you've had getting the discount applied, and I'd love to see what our team can do to help! We're awesome to work with because we'll do everything we can to review and resolve issues quickly. To confirm, you've been successfully enrolled in Auto Pay without any breaks since you first turned it on? The discount takes up to 45 days to apply, as seen here, but 7 months ago is clearly plenty of time to receive the discount if you've never unenrolled from automatic payments.
5
0