1 Message
Can’t get an agent on the line ever!
I’ve been trying to resolve an issue with a purchase I made through my streaming app. So called “live agent chat” is a waste and couldn’t get connected to a live agent. Since when is it so hard to get someone on the telephone? Completely disappointed and feel disregarded!
XfinityJohnG
Official Employee
•
1.6K Messages
5 months ago
Thank you for reaching out to us here @user_qkgki6. That is certainly not the experience we would like you to have, and I can look at any charges on your account from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
schrodoc1
New Poster
•
5 Messages
4 months ago
Xfinity is awful, I recently received my new $119 zoos generation 2, will not activate and bot hare adding me now for over 30 minutes, keeps saying sign in but I have at least 3-4 times? I need help activating and when I click on troubleshooting my new pod installation it answers: “SORREY” Will not connect keeps saying sign in? Do not think about using Comcast Xfinity, period, awful company who hates their customers!!!!!!
1
0