Skip to main content

    Support

    Offers

U
user_3fed46
1st Topic

2 Messages

Wednesday, September 13th, 2023 8:41 PM

Closed

Can't get a problem fixed or reach a live representative

I have a billing problem that I can't get fixed with xfinity online chat. It's been impossible to reach a person at xfinity. I'm considering leaving n9w, because I feel xfinity really does not care enough to talk to its customers. 

Question

 • 

Updated 

1 year ago

438

4

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

2 years ago

We are always here and able to help! Send a DM to XFINITY SUPPORT with your name and address to get started. 

2

0

user_3fed46

2 Messages

I believe I did that a few times already, only to get chatted by who knows what. My question was not anserwed nor was my prob lem resolved. Why not just pick up the phone and talk to your customers? It's nerve-wracking to chat with what ever it's supposed to be.  Is there a person who can fix my billing issue availiable?

I think this service is poor! Not helpful at all.

2 years ago

0

user_c07cd4

1 Message

I have the same issue. Xfinity doesn't seem to want to talk to or help their customers in person. I was on hold to get a technician to come out and the call was "disconnected" aka the person hung up on me. The customer service is terrible.

2 years ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

2 years ago

I am right here, ready to and asking to fix your problem you just have to send the requested dm. If you want a phone call, our number 1-800-XFINITY. I look forward to helping you. 

0

0

user_ih6qbf

1 Message

1 year ago

xfinity customer service sucks...nobody wants to rely on on robot.

0

0

user_rl0zse

1 Message

1 year ago

I have called 7 times and each time a representative tells me I have to pay cash in person but the problem originated with xfinity when they just took off my auto pay and I had no idea

The customer service reps are nice but nothing I mean nothing ever get accomplished and then when i went into the store to complain in Willowbrook, [Edited: "Personal Information"] was the rudest person I have ever dealt with, I think this happens all the time and they are just tired of dealing with it.

I like xfinity for my TV but I need my problem resolved and no one can do it when I asked [Edited: "Personal Information"] to speak with the manager he said he did not have one

I am lost and do not know what to do or trust anybody to get things done

[Edited: "Personal Information"]

(edited)

1

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_rl0zse Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here