Visitor
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1 Message
Can’t control my internet usage
Since I got a new modern the black square box one I lost all my account on my old account because I move my xfinity to a new address now I can’t control who on my wifi nor see who log in or connected I need help
EG
Expert
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110K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.3K Messages
2 days ago
Hi there, @user_ihsd9h! Thanks for reaching out to us here on the Community Forum! We definitely want to assist, however I'm not quite clear on the situation. Is the issue that you're not able to log in to the XFINITY App to access the WiFi management features? If that is the case, can you describe what happens when you attempt to log in? Thanks!
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