If you do not wish to deal with the employees here of the forum, the only other choice to deal with live people is to go to your local service center.

@user_f792de Thank you for reaching out to the Xfinity Forum team. I understand that you are trying to make changes to your package through the website. Most changes will have to be done with an agent. No need to worry, I can assist you here.

Could you please send our team a direct message with your full name and full address?

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

I have no issue with forum members, its the people who answer the phones, often seem to be in another country and hard to understand.