Visitor
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1 Message
Can’t change outgoing voicemail message.
I have changed my outgoing voicemail message several times by calling my phone and going through the options. But when I call my phone from another line it displays the same message I had since April 2026. Can someone help me figure out why it will not change?
XfinityCliff
Official Employee
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623 Messages
1 hour ago
Thank you @user_5lxc5i for reaching out on our Xfinity Community forums.
I can certainly understand how frustrating it would be to go through the process multiple times only to find that callers are still hearing an old message.
To help point you in the right direction, can you let us know whether this voicemail is associated with an Xfinity Mobile phone or an Xfinity Voice home phone (landline)? The troubleshooting steps can differ depending on the service.
Once we know which service you're using, we'll be happy to provide additional guidance and help get this sorted out.
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