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user_4mf6l4
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Visitor

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3 Messages

Monday, July 14th, 2025 6:44 AM

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Can't change anything in personal info

I've recently changed my mobile number and email, after that every time I'm trying to make any changes such as add a payment method, this message would pop up: We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.

Question

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Updated 

9 months ago

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Expert

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117.2K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityFrank

Official Employee

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2.1K Messages

9 months ago

Hi there, @user_4mf6l4! Thanks for reaching out to us here on the Community Forum. Do you have two-step verification turned on with your XFINITY profile? You can check that setting with the information here : https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup

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user_4mf6l4

Visitor

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3 Messages

@XfinityFrank​ Hello, yes it's turned on

9 months ago

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XfinityQuemekia

Official Employee

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1K Messages

Have your new third party methods been updated to your account already @user_4mf6l4?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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user_4mf6l4

Visitor

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3 Messages

@XfinityQuemekia​ what do you mean by third party methods? How do I update them?

9 months ago

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XfinityMarshante

Official Employee

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1K Messages

Hello @user_4mf6l4, referring to the phone number and email. Have you tried logging out of the account and then back in? Can you try turning the two-step verification off then back on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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