Visitor
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2 Messages
Can't change anything in personal info
I've recently changed my mobile number and email, after that every time I'm trying to make any changes such as add a payment method, this message would pop up: We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
EG
Expert
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111.7K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.5K Messages
18 hours ago
Hi there, @user_4mf6l4! Thanks for reaching out to us here on the Community Forum. Do you have two-step verification turned on with your XFINITY profile? You can check that setting with the information here : https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup
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