1 Message
Can’t Change Addresses
It refuses to let me change addresses. When I fill out the page, it doesn’t let me continue to the next. The button to continue is just greyed out. How do I fix this?
1 Message
It refuses to let me change addresses. When I fill out the page, it doesn’t let me continue to the next. The button to continue is just greyed out. How do I fix this?
XfinityJanelle
Official Employee
•
1.6K Messages
9 months ago
Hi @user_sy8g2g Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding trying to change your address on the Xfinity account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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