Visitor
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1 Message
Can't cancel, phone rep told me he would then put me on hold
Xfinity rep on the phone told told me that he was canceling my xfinity services.
He gave me the upgrade spiel. I declined.
He put me on hold, told me that he would come back and tell me what my final prorated bill was.
After 1/2 hour, nothing. He obviously disconnected intentionally.
There is still a bill scheduled in my account.
Super unprofessional. Potentially illegal. It's obvious that Xfinity makes it impossible to cancel. I've spent countless hours trying to figure this out. Be human, please.
XfinityJanelle
Official Employee
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2.1K Messages
2 hours ago
Hey @Maestro101 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account status. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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