Visitor
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1 Message
Can't Cancel My Account that has an un-activated line
Hi, I have moved my phone number to another account, and this account needs to be de-activated because it is constantly billing me while I don't have any service to use on Xfinity.
I used to have internet through Xfinity, but I moved to a place that didn't provide Xfinity as a service. So after I moved my phone number off of this account, I was told this account would be de-activated, and it is still billing me over $65 for basically nothing. Can someone on here help me get it de-activated?
XfinityJustinM
Official Employee
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1.1K Messages
2 hours ago
Hi @user_5zi317,
Thank you for making us aware of this issue. We can certainly help facilitate the deactivation of this line. We'll need some additional information to get started on your request. Please send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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