1 Message
Can't cancel Hulu and Netflix that's being billed on Xfinity
Am being charged for Hulu and Netflix and can't cancel, turned in my flex box so I have no way to access the menu needed to cancel according to Xfinitys support.
1 Message
Am being charged for Hulu and Netflix and can't cancel, turned in my flex box so I have no way to access the menu needed to cancel according to Xfinitys support.
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
Hey there, @user_ag29zt thanks for reaching out through Xfinity Forums regarding removing Hulu and Netflix. We do not want you to have to pay for services you are not using! I would be happy to help you. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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