Can’t Activate Peacock included with service

I am trying to activate the Peacock account provided for me by Xfinity. I have tried using multiple email addresses to do so and each time I get the same message “ Your Xfinity account is already linked to another Peacock account. I have tried Peacock Support with no luck.

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XfinityEva

Official Employee

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2.5K Messages

3 hours ago

@user_87293f Thank you for taking the time to reach out about redeeming this benefit! I appreciate you sharing what you have tried and thank you for testing out those steps before reaching out here. Did you also get a chance to try out the 'Forgot Password' to receive a new link at the correct login email?

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user_87293f

Visitor

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2 Messages

Tried the “Forgot Password” link. Same message

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2 hours ago

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XfinityJeniece

Official Employee

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4.1K Messages

user_87293f

The email used for Peacock is often an older email on the account. It is possible that it is not an email you use all the time. We recommend trying all emails. Have you tried reaching out to Peacock to have them help with obtaining your login details?

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2 hours ago

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Customer Service

user_87293f

Can’t Activate Peacock included with service

XfinityEva

user_87293f

XfinityJeniece

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