Cant access voice

It's not the app giving me a problem it is the website I tried resetting it via Chrome and Samsung internet on my phone

Laurie can you attempt to clear your cache on the web browser and try once more?

I have redone the pin about 10 times it lasts a day and then it starts asking for it again on my desktop on my phone on my tablet using different browsers. I've had the service since 2003 and now I'm having issues

Hello, @Laurie thank you for taking the time to follow up, and appreciate the additional details with all the steps you have been taken to try and resolve this from your end. I checked our engineer board and don't see the voice PIN issue on there, but have seen multiple people experiencing the same issue. 

I'd definitely like to look into this further, start some troubleshooting from our end. If still having issues we can reach out to our advanced support team. Since I will need to gather some information to locate your account, and we don't want that here in our public conversation please send a direct message: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address