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user_yd76a5
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Visitor

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2 Messages

Tuesday, May 26th, 2026 5:03 PM

Cannot upgrade to unlimited data

Title.

Website on 4 different browsers, all on two different computers, 1 laptop, and one phone does not allow me to upgrade to unlimited data. Website continues to return "sorry, this line of business is not currently available due to a temporary error. please try again shortly"

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Updated 

6 hours ago

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EG

Expert

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118.1K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityFrank

Official Employee

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2.3K Messages

8 hours ago

Hi there, @user_yd76a5. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble. Let's see what we can do to help. Are you trying to get unlimited data with your XFINITY Internet service or XFINITY Mobile? 

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user_yd76a5

Visitor

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2 Messages

Internet, I have the 1.2TB, and we use 2.5 an month on average

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6 hours ago

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XfinityFrank

Official Employee

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2.3K Messages

@user_yd76a5, thanks for confirming. We can help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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