Cannot sign into my account on the xfinity app to activate my new wifi plan. Could support please push through my activation for me?

I've recently moved and have signed up for 500mb xfinity plan. During this process, because I could not get the move feature to work, an xfinity agent created a new account at my new address. I am moved now, The plan has been pending for activation, however I am finding no way to activate my plan without logging into the app on my phone.

When attempting to log into the app selecting my new address I have had no success. Ill go all the way through the text verification just to be returned to the opening sign in screen every single time.

I have tried:

• restarting
• reinstalling the app
• clearing my browsing data
• switching default browsers
• changing the network im connected to

I'm not convinced the problem is with my phone, because when i try to sign into my previous address, I have no issues and am able to access the account.

This has all made it impossible to activate our new plan, despite already having our old modem and the plan waiting to be activated. I would be incredibly thankful if there would be any way for xfinity to help me activate my plan without making me sign into the app. I have tried every other avenue of support up to this point. Please help!