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user_0epp7i
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3 Messages

Thursday, July 2nd, 2026 4:29 PM

Cannot see Xfinity free movie reward

I'm unable to see this week's free movie download, Tenet.  I had the same issue last week and was unable to claim San Andreas. A number of other people posted online that they were having similar problems. This issue seems to be confined to redeeming the free movie reward, as I did see the odyssey poster and $1 movie rental rewards on my dashboard. Can you assist?

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39 minutes ago

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XfinityJeff

Official Employee

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1K Messages

1 hour ago

Greetings @user_0epp7i, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the free movie, but you have come to the right place for assistance for this issue. When you search for that movie does it only show the option to buy it or rent it?

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user_0epp7i

Visitor

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3 Messages

It doesn't show up in my rewards dashboard at all, and if I find the movie manually on Xfinity stream or in the stream app, it only has options to rent or buy.

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1 hour ago

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XfinityJeff

Official Employee

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1K Messages

Thank you for the information @user_0epp7i. We can take a look and see why that movie is not showing up. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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55 minutes ago

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user_0epp7i

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3 Messages

I sent a direct message to you with my name and address.

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39 minutes ago

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