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j_liu21
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New Poster

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5 Messages

Sat, Oct 16, 2021 4:46 PM

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Cannot return/delete show Amazon KFGIWI

I downloaded some shows on my Fire tablet using Xfinity Stream.  Returning the shows seemed to fail somehow.  My tablet/Xfinity Stream shows downloaded "On Amazon KFGIWI".  I now cannot delete or watch on either my DVR or Xfinity Steam app.  I tried to download and return again but same problem.  Also deleted the app and reinstalled.  Can someone manually delete these shows from Xfinity or let me know how to proceed?

Thanks.

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1 m ago

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j_liu21

New Poster

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5 Messages

1 m ago

No the content wasn't purchased.  I called support and they fixed it.  It involved signing out of the xfinity app and refreshing the DVR in device settings

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XfinityAirelle

Official Employee

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477 Messages

We would like to do some account specific troubleshooting to see if we can resolve the issue. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 m ago

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XfinityMarcos

Official Employee

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504 Messages

1 m ago

Hello, @j_liu21, I'm sorry to hear you're having issues with your Stream app and the downloaded content. That can be a little annoying to deal with, especially if you were really excited to watch that show. Was this download purchased as well?

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