Visitor
•
1 Message
cannot get an agent
I am cancelling my service but cannot get an agent. I am not continuing my service as my new roommate has a dish thanks
[Edited: "Personal Information"]
Visitor
•
1 Message
I am cancelling my service but cannot get an agent. I am not continuing my service as my new roommate has a dish thanks
[Edited: "Personal Information"]
XfinityQuemekia
Official Employee
•
884 Messages
2 hours ago
Hello @user_ay2iwq! Please remember it's important to keep personal information private, to keep yourself and your account secure please avoid posting any personal information in public posts. For more information please view our Community Forum Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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