Reztips6's profile

New Poster

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1 Message

Fri, Dec 25, 2020 9:00 AM

Cannot Change Plan Online

I am a an existing customer and attempting to change my plan since my previous promotion expired.  When I click on any "Change Plan" link anywhere on xfinity.com, it redirects the browser to an error page that says:

 

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

 

Can this be fixed so I can browse available plans?

Responses

XfinityAmira

Official Employee

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2.4K Messages

7 m ago

Hello @Reztips6, thanks for reaching out to us about this concern on our Forums page. We are so happy you want to continue service with us and I definitely understand your concerns around not being able to change your plan online. This is a known issue we're working on correcting as soon as possible. I do apologize for any inconvenience or frustration this is causing, but my team would love to assist you with reviewing available promotions/plans. To further assist, can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

New Poster

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2 Messages

3 m ago

Apparently, the "problem" of online information about plan offers has not been resolved in the past 4 months because I have tried to view options with my plan expiring soon.  In addition, one cannot "click my name “ComcastAmira” and click “Send a message"" either.  Can someone, ANYONE give me a contact or phone number to email or call?  If not, I'll be forced to pursue other options.

New Poster

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3 Messages

3 m ago

It is simply their standard operating procedure; they want us on the phone with a retention salesperson. 

They will never admit that but that's the fact of this matter. An "error" by design.

I wanted to do the same thing, dump the X1 ripoff package I am on at $235.00 a month and

am going internet only, period.

Frequent Visitor

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10 Messages

3 m ago

Same issue here. I have triple play and wanted to either downgrade or get a new 2 year offer for triple play. But the site doesn't work. ComcastChe helped me years ago on here but it seems she no longer works here. 

New Poster

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4 Messages

12 d ago

I am trying to accomplish the same, plan expiring, but when I try to look at new offers, the pop up has an error. How can I contact someone on here? Thank you.

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