2 Messages
Cannot cancel service
I have been trying for two days to get my service cancelled. I will be moving next month and already have internet set up at the new place.
First time, I waited in the app to chat to an agent. It immediately disconnected me when the agent arrived and sent me back to the end of the queue, but I didn't have time to wait another 30 minutes to an hour.
Today, I chatted with an agent and they ignored me when I told them what I needed. When they didn't reply for a few minutes, I asked if they were still there and they said they were experiencing technical issues and to call back in a few hours.
I screenshotted the chat to file a complaint if I cannot get my service cancelled.
XfinityPeterH
Official Employee
•
2.1K Messages
5 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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