Visitor
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2 Messages
Cannot add Comcast email after account canceled
I recently switched providers and have been able to access Comcast email on my phone and via webmail with no issues. Suddenly yesterday I am no longer able to receive new emails nor add it back to my iPhone 17. I am able to send emails but cannot receive any despite having enough GB. I followed all of the suggestions but my husband is having the same issue so I feel like it’s with our account and not the phones.
XfinityJeff
Official Employee
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835 Messages
8 hours ago
Good morning @user_9740d0, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with accessing the email through your phone, but you have come to the right place for assistance. You mentioned that you were able to access the email through the Xfinity website, is that still the case since the issue with the phone?
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