Visitor
•
1 Message
Cannot activate Peacock Premium - getting errors.
I am having an issue with activating Peacock Premium with my Xfinity subscription.
When I go to https://www.xfinity.com/yoursubscriptions, the 'Activate Peacock Premium' button does not take me anywhere.
When I go to https://customer.xfinity.com/activate-peacock, I get an error "Something unexpected happened. Try refreshing the page. If the problem persists, please check back later."
I have cleared cache, cookies on Safari and Chrome on a Mac and also done the same on Chrome on Windows. Same result.
I started service on my account on Monday March 23rd. I noticed that when I go to "Manage Plan" > "View and Manage Current Services", under "Customize Your Plan", my Internet service reads "Pending Activation" underneath it. Perhaps this has something to do with my problem.
Please help me get Peacock activated.
XfinityDemitrius
Official Employee
•
2.6K Messages
14 days ago
Hey @user_wlyd5u. Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to take a deeper look into the Peacock Premium redemption issues. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
0
0
XfinitySara
Official Employee
•
2.5K Messages
6 hours ago
Hello again, @user_wlyd5u! We messaged you privately/directly a few days ago, but I'm not sure if you saw our reply. The escalation ticket we submitted on your behalf resulted in, what we believe to be, a resolution! The team helping us says the problem has been corrected, and you should be able to activate Peacock now (with any email of your choice). Let us know if you've been successful, and if you have any other questions. Our team will always do its best to support you however we can :)
0
0