Visitor
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1 Message
Cannot activate Peacock Premium - getting errors.
I am having an issue with activating Peacock Premium with my Xfinity subscription.
When I go to https://www.xfinity.com/yoursubscriptions, the 'Activate Peacock Premium' button does not take me anywhere.
When I go to https://customer.xfinity.com/activate-peacock, I get an error "Something unexpected happened. Try refreshing the page. If the problem persists, please check back later."
I have cleared cache, cookies on Safari and Chrome on a Mac and also done the same on Chrome on Windows. Same result.
I started service on my account on Monday March 23rd. I noticed that when I go to "Manage Plan" > "View and Manage Current Services", under "Customize Your Plan", my Internet service reads "Pending Activation" underneath it. Perhaps this has something to do with my problem.
Please help me get Peacock activated.
XfinityDemitrius
Official Employee
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2.5K Messages
8 hours ago
Hey @user_wlyd5u. Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to take a deeper look into the Peacock Premium redemption issues. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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