Cannot activate DisneyPlus

Like many others, unable to activate following the link, Xfinity customer service has been utterly useless and I don’t have the direct message icon on the forums to try to directly message support… Anyone have any idea how to get a hold of someone to fix this issue?

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XfinityDemetrise

Official Employee

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119 Messages

2 hours ago

Hi there @user_im1r2u Thank you so much for reaching out on our Xfinity Community Forum about issues with activating DisneyPlus. I'll be happy to assist. Can you confirm the link that you are trying to follow? Is it the link that was sent to your email? Please let me know if the link posted below is helpful. It gives an overview of how to activate the service.

https://www.xfinity.com/support/articles/disney-plus-hulu

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user_im1r2u

Visitor

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4 Messages

It’s not helpful at all. The link I attempted to use was the one that was emailed.

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1 hour ago

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XfinityDemetrise

Official Employee

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119 Messages

@user_im1r2u Are you receiving an error message when attempting to click the link in your email? If so, can you confirm the error message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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29 minutes ago

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XfinityDemetrise

Official Employee

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119 Messages

@user_im1r2u Sounds like I may need to take a closer look at your account. Follow the steps below to send a direct message.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 minutes ago

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Customer Service

user_im1r2u

Cannot activate DisneyPlus

XfinityDemetrise

user_im1r2u

XfinityDemetrise

XfinityDemetrise

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