Cannot activate DisneyPlus

It’s not helpful at all. The link I attempted to use was the one that was emailed. 

@user_im1r2u   Are you receiving an error message when attempting to click the link in your email?  If so, can you confirm the error message?

I am experiencing the same issue everyone on the forums is experiencing. Clicking the activation link that was emailed to us, texted OR available via xfinity results in the following:

• Successful Disneyplus sign in, but then a screen to PURCHASE a plan.
• Message stating you are trying to manage service using an existing account and that you have to wait until the billing cycle ends

Attempting to delete said account (that hasn’t had an active subscription in months) gets a “log-in error” on the DisneyPlus sign in screen.

Then Xfinity recommends using your Comcast email… xfinity broke that and doesn’t allow users to access their email page and brings them to a support page, thus not allowing that recommendation to work.

This is what happens when huge companies stop giving a [Edited: "Language"] to invest in things to make their service actually work since they have a monopoly on screw over customers.

@user_im1r2u Sounds like I may need to take a closer look at your account.  Follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message