Visitor
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5 Messages
Cannot access rewards
Hello. When I click the "rewards" icon on my home page, it directs me to a screen that says my account is ineligible for rewards. I've read other posts on this topic and am using the primary account info. I was able to sign up a few months ago and was at least a platinum member, so not sure what happened since then.
XfinityMarcos
Official Employee
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2.1K Messages
2 years ago
@user_0d4021, Hello, thanks for being such a loyal customer, I'm glad you're looking to take advantage of our rewards. I always take advantage of rewards programs, you should see all the apps on my phone lol, so I get why you're reaching out. Is this issue happening on one specific device? Are you able to test if you can access your rewards on a different device or browser?
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user_0d4021
Visitor
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5 Messages
2 years ago
I can’t get it on any device. It takes me on an endless loop to the page that says this account is not eligible for rewards. Using the xfinity assistant also takes me back to that page where my only choice is “go to my account” or FAQ”. I am trying to get the reward for peacock premium since xfinity emailed me and said rewards member can get it free.
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