2 Messages
cancelling
Hi, I want to cancel my Xfinity internet service but I keep getting the message "There aren't any chat agents available right now" from Xfinity Assistant. I also submitted a cancellation form but didn't receive a call back.
Is there any way to just cancel this online?
Accepted Solution
XfinityJorge
Official Employee
•
1.5K Messages
4 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
3
user_raczzt
1 Message
2 months ago
@xfinityJorge I need to cancel my Xfinity Internet service, too. I already talked to two reps and spent over 3 hours, yet my Xfinity service isn't canceled. I don't know what else to do. I just need the internet service to be canceled. I don't even live in that old address anymore.
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user_6f54aq
5 Messages
2 months ago
ok Folks. There is no way that I can cancel my Xfinity services online. right.. I need to call
and wait for an hour going thru the maze to get an agent. WHAT A PITY.. I want i cancell Xfinity and
be done with this company for ever and there is no way to cancel it online.
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