Cancelling Service

Hi

I went and tried to cancel thru the app it kept bringing me to the chat - I just want to cancel the service I do not want to speak to a rep I do not want to be convinced to get another plan - The service is suspended yet I am getting billed for it every month even tho it is off. Please for the love of GOD cancel the service.

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XfinityJeniece

Official Employee

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4.6K Messages

1 hour ago

Hey there, @user_xyzo7e, thanks for reaching out through Xfinity Forums regarding your disconnect. We are sad to hear that you want to leave Xfinity. We can assist you with disconnecting here on this platform. Can you please send us a direct message with your full name and your full address?

How to Send Us a Direct Message:

Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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user_xyzo7e

Visitor

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2 Messages

@XfinityJeniece tried that just brings me back to the chat bott then it tells me to call every time I call they wont let me cacnel.

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59 minutes ago

Customer Service

user_xyzo7e

Cancelling Service

XfinityJeniece

user_xyzo7e

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