Visitor
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3 Messages
Cancelling Service
I tried all day to get support for cancelling my service. My promotion/contract ended and it makes sense for me to go to a different provider with better customer service. The first person I spoke to would only downgrade me plan, not cancel. The 2nd person I spoke to insisted that the provider I want to switch to lied to me about pricing and refused to cancel. I tried to explain that I called the other provider, got some additional incentives, and had everything in writing. But also how is it his business what my new plan costs? If I want to pay 3x the price that is my decision. He also refused to cancel me and said I had to speak to another person and the hold time as an hour. I had already been on the phone for 90 minutes and had to hang up.
Do I file a complaint with BBB? Or CT Department of Consumer Protection? Or both?
EG
Expert
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116.9K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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774 Messages
18 hours ago
Good morning @koalasuit, and thanks for posting your issue to the Xfinity forums, and thanks to @EG for moving the post, so we could respond, I hope this message finds you both well. I am sorry to hear that you are wanting to cancel service, and that you have had such a tough time getting that taken care of, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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