Cancelling service

I can't figure out how else to get this question answered, since calling didn't help. I spent a while on the phone with a customer service rep on March 2 2026, and was finally able to cancel my services. They verified March 2 would be my end date, but I still got billed for next month today March 5. Was my service even cancelled?

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XfinityJorge

Official Employee

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2.8K Messages

2 hours ago

user_882t59 Hi there! Thanks for using our Forums and our team is here happy to look into the account to make sure everything looks good after the changes. Normally we bill in advance so if you made a change to cancel the account there should be some proration after the final bill post. We are happy to take a look. Please send us a DM with your full name and address.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_882t59

Cancelling service

XfinityJorge

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