Visitor
•
1 Message
Cancelling service
Hi I need to cancel my service completely, the Xfinity account number is
[Edited: "Personal Information"] .
I couldn't call on phone because of disability.
Thank you!
Visitor
•
1 Message
Hi I need to cancel my service completely, the Xfinity account number is
[Edited: "Personal Information"] .
I couldn't call on phone because of disability.
Thank you!
XfinityJeniece
Official Employee
•
3.7K Messages
2 hours ago
Hey there, @user_7jgekh, thanks for reaching out through Xfinity Forums regarding your account. We can assist you with disconnecting your account on this platform. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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