Cancelling service -URGENT

I moved out at the end of July 2024 and Xfinity creates every possible difficulties to cancel my services. It has been a week already and i don't want to pay for something that i don't use

Responses

U

user_6c7g3y

2 Messages

10 months ago

Please don't suggest chat with an agent because system keep saying there is no one available. Also calling them doesn't help, as soon as they hear cancellation, they stop helping. I don't think this is legal.

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XfinityJeniece

Official Employee

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3.1K Messages

Hey there, user_6c7g3y , thanks for reaching out through Xfinity Forums regarding disconnecting your account. We can help you with disconnecting your account. You have reached the right place!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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10 months ago

0

EG

Expert

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110.5K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

user_6c7g3y

Cancelling service -URGENT

user_6c7g3y

XfinityJeniece

EG

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