Tuesday, June 11th, 2024 7:59 AM

Cancelling Service Remotely

I need to cancel all my Xfinity services. I tried to do it through the app (there is no option to do it), through the chat (it won't connect me to an agent) and it keeps asking me to call. I can't call as I'm outside the US right now and can't make an international call. Please tell me how I can cancel my service. 

Official Employee


1.6K Messages

10 days ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  As much as e would hate to see you leave, we can assist with your request to disconnect services.  So that we can get to work on this for you, please feel free to shoot us a private message with your details, and we can get started. 


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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