Cancelling my services after 36 years

@alfredo33175  Sorry to see you go and apologies for the experience. 

Our store is closed Thursday but expected to be open on Friday. No appointment is required.  

ADDRESS
7404 Sw 117th Avenue
Miami, FL 33183
HOURS AND INFORMATION
Sun: 12:00pm - 5:00pm
Mon - Sat: 8:00am - 7:00pm

You can also return any equipment at the UPS Store.  They will box, pack and ship our equipment back to us at no charge to you. 

Some nearby options listed below:

ADDRESS
13876 Sw 56th St
Miami, FL 33175
HOURS AND INFORMATION
Mon: 9:00 Am - 7:30 Pm
Tue: 9:00 Am - 7:30 Pm
Wed: 9:00 Am - 7:30 Pm
Thur: 9:00 Am - 7:30 Pm
Fri: 9:00 Am - 7:30 Pm
Sat: 9:00 Am - 4:00 Pm
Sun: 11:00 Pm - 4:00 Pm

ADDRESS
13812 Sw 8th St
Miami, FL 33184
HOURS AND INFORMATION
Mon: 8:30 Am - 7:00 Pm
Tue: 8:30 Am - 7:00 Pm
Wed: 8:30 Am - 7:00 Pm
Thur: 8:30 Am - 7:00 Pm
Fri: 8:30 Am - 7:00 Pm
Sat: 10:00 Pm - 3:30 Pm
Sun Closed

ADDRESS
11455 Sw 40th St
Miami, FL 33165
HOURS AND INFORMATION
Mon: 8:30 Am - 7:00 Pm
Tue: 8:30 Am - 7:00 Pm
Wed: 8:30 Am - 7:00 Pm
Thur: 8:30 Am - 7:00 Pm
Fri: 8:30 Am - 7:00 Pm
Sat: 9:30 Am - 4:00 Pm
Sun Closed

Apologies for any confusion we may have caused with the monthly billing.

Looks like we started the billing period with a credit balance/overpayment/balance forward of $10.86.

It looks like the promotional and discounted contract pricing on your X1 Starter Latino Triple Play package ended. You were enjoying a $40.01 a month discount! The discount is now only $25.01 a month as per the agreement.

The HD technology fee was prorated the month prior ($2.33/month) and now is showing at the full monthly rate of $9.95. That is a variance of $7.62. 

That $22.62 total variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional $3.65 this month for an all-in increase of $37.13 month over month (with the overpayment/balance forward of $10.86).

Definitely confusing - I hope that helps to explain. We went ahead and applied a small credit to your account for your loyalty and we hope that you stay with Comcast. 

Yes, indeed very confusing, and I do appreciate the credit applied to my next monthly payment, I really do and I wanted to thank you. Now, is there anything you guys can do to lower my bill?, I mean are there any other offers, since the problem seems to be that mine expired?, please let me know, the reason why I have been with Comcast since 1984, is because I like your services, but hear me here I can not afford $238.00!!, I am sure we can work out a solution, I do not know if I am paying for sport channels for instance, well I do not need sports channels.Please, let me know, and thank you again.

@alfredo33175 

You are welcome, glad to explain. 

I've asked a colleague to reach out via phone this week to go over some pricing and packaging options for you to consider. Thanks for your patience.     

Hi alfredo33175, we appreciate your loyalty and I can only hope that we continue to earn your business for many years to come. I'd be happy to assist you with finding something a bit more affordable, with our economy so up and down these days due to Covid-19 we should all be saving where we can. For further assistance please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message"