Visitor
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1 Message
Cancelling my service
It’s seems impossible to be able to cancel my internet service. Spent over an hour talking to two agents over the phone to cancel and then get an email confirmation of a plan that’s double the price of what I am currently paying. Absolutely ridiculous!!! How do I get a confirmation of cancellation?
XfinityJustinM
Official Employee
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601 Messages
1 hour ago
Hi @user_ksal0j, confirmation of cancellation via email is usually delivered within 72 hours of the order being entered. Our team can certainly take a closer look at your account to ensure that your cancellation is all squared away. Just a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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